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For owners · Self check-in and keys
Airbnb key exchange and 24-hour self check-in in Cardiff and Newport
Guests let themselves in at any hour, the code changes after every stay, and a person answers if anything goes wrong.
An estimate from comparable homes, not a guarantee of income.
QBA
2026
Best Property Management in Newport
Quality Business Awards, 2025 and 2026
Guesture runs self check-in and key exchange for the holiday lets and Airbnb homes we manage in Cardiff, Newport and Cwmbran. We look after 13 homes and were named Best Property Management in Newport at the Quality Business Awards 2025 and 2026. Most homes have a keysafe; homes in busy central streets use KeyNest, a key-storage service with collection points nearby; and guests who arrive early can leave their bags with Stasher. The keysafe code changes between every stay, every guest verifies their identity before the booking is confirmed, and our team answers guests day and night. Self check-in and keys are part of our Full Management service.
WHAT'S INCLUDED
What's included in self check-in and key exchange
A keysafe at most homes, so there's no key handover to arrange and guests can arrive at any hour.
KeyNest for homes in busy central streets, where a keysafe on the door isn't practical: guests collect the keys from a nearby KeyNest point.
Stasher luggage storage for guests who arrive before check-in or leave after check-out.
A new keysafe code for every stay.
Identity checks for every guest before the booking is confirmed, through our guest messaging and ID checks.
A personalised welcome message and online check-in form for every guest, and arrival instructions in your home's own guest area on our guest platform.
Regular checks that keysafes and collection points are working, with any fault put right promptly.
A person to call, day and night: Pedro's mobile is also the number guests call in an emergency.
HOW IT WORKS
How self check-in works at a Guesture home
1
Choose the method
During set-up we look at the street and the building, and choose a keysafe or KeyNest for your home.
2
Before arrival
The guest verifies their identity, completes the online check-in form and receives the arrival instructions and the code for their stay.
3
After departure
The code is changed and the home is cleaned and checked, ready for the next guest. See cleaning and turnovers.
Awards, reviews and accreditations
Best Property Management in Newport
Quality Business Awards 2025 & 2026
Airbnb Superhosts
Hosting standards recognised by Airbnb
4.7 guest rating
Average from verified guest reviews (Trustindex)
Marriott Homes & Villas
Accredited
Plum Guide award
Recognised by Plum Guide
QUESTIONS
Questions owners ask about key exchange and self check-in
How does self check-in work at a Guesture home?
Most of our homes have a keysafe. Before arrival, each guest verifies their identity, completes an online check-in form and receives the code for their stay, so they can let themselves in at any hour. The code is changed between every stay.
What is KeyNest, and when do you use it?
KeyNest is a third-party key-storage service. For homes in busy city-centre streets, where a keysafe on the door isn't practical, guests collect the keys from a nearby KeyNest point and walk to the home.
Who do guests call if they can't get in?
They call us. We answer guests day and night, and Pedro's mobile is also the number guests call in an emergency.
Is key exchange included in your management fee?
Yes. Self check-in and keys are included in Full Management. Our fees and terms are set out in full on the Host with Guesture page.
Can guests leave their luggage before check-in?
Yes. Guests who arrive before check-in, or want to explore after check-out, can leave their bags at a nearby Stasher luggage-storage location.
MORE SERVICES
More services for owners
Every service below is part of how we run the homes we manage. See all our services for owners, or the local detail for Airbnb management in Cardiff and Airbnb management in Newport.
A clean after every stay, to a hotel housekeeping checklist.
Hotel-grade linen and towels from our laundry partner.
Toiletries and everyday essentials, restocked at every turnover.
A professional shoot and listings written room by room.
Prices reviewed every day, on every channel in your plan.
Every message answered, every guest verified.
Your home's own brand, guest area and local recommendations.
Airbnb, Booking.com, Vrbo, Plum Guide and guesture.co.uk.
Talk to Pedro about check-in at your home
Tell us about your home. Pedro or a member of the team will call you back to arrange a visit and a pricing analysis.
An estimate from comparable homes, not a guarantee of income. Office: 029 2120 0119 · owners@guesture.co.uk