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Guest messaging and ID checks for holiday lets in Cardiff and Newport
Every message answered, day and night, and every guest verified before they arrive.
An estimate from comparable homes, not a guarantee of income.
QBA
2026
Best Property Management in Newport
Quality Business Awards, 2025 and 2026
Guesture handles guest messaging and guest verification for the holiday lets and Airbnb homes we manage in Cardiff, Newport and Cwmbran. We look after 13 homes and were named Best Property Management in Newport at the Quality Business Awards 2025 and 2026. We answer every enquiry and message, day and night, from the first question to the post-stay review, whichever platform the guest booked on. Every guest verifies their identity before arrival, we screen each booking, and we can hold a security deposit. Pedro Reis, our founder and a former hotel general manager, leads the team, and his mobile is the number guests call in an emergency.
WHAT'S INCLUDED
What's included in guest messaging and ID checks
Replies to every enquiry and message, day and night, on Airbnb, Booking.com, the other channels and direct bookings.
Guests can reach us through the platform, by email, by phone and on WhatsApp.
Booking confirmations, arrival instructions and local recommendations, sent before each stay.
A personalised online check-in form for every guest, and your home's own guest area.
Identity checks for every guest before arrival, on every platform.
Screening of each booking, including the guest's profile and previous reviews.
An optional security deposit hold, pre-authorised on the guest's card.
A message after arrival to check all is well, and a follow-up for the review.
HOW IT WORKS
How guest messaging works
1
Before the booking
We answer the enquiry and screen the booking, including the guest's profile and previous reviews.
2
Before arrival
The guest receives the confirmation, verifies their identity in the online check-in form, and gets arrival instructions and local recommendations through your home's guest area. See self check-in and key exchange.
3
During and after the stay
We check in after arrival, answer anything day or night, and follow up for the review.
Awards, reviews and accreditations
Best Property Management in Newport
Quality Business Awards 2025 & 2026
Airbnb Superhosts
Hosting standards recognised by Airbnb
4.7 guest rating
Average from verified guest reviews (Trustindex)
Marriott Homes & Villas
Accredited
Plum Guide award
Recognised by Plum Guide
QUESTIONS
Questions owners ask about guest messaging and vetting
How do you vet guests?
Every guest verifies their identity before arrival, on every platform, and we screen each booking, including the guest's profile and previous reviews. We can also pre-authorise a security deposit; the details are on the Host with Guesture page.
What happens if a guest damages my home?
We arrange the repair through vetted local trades, keep you informed and show the cost on your monthly statement. You insure the home as a holiday let, including guest damage, and our ID checks and the optional deposit hold reduce the risk.
Do you answer guests at night?
Yes. We answer guest messages day and night, and Pedro's mobile is the number guests call in an emergency.
Can I see guests' personal details?
Your calendar-only login shows booked dates at any time, without guests' personal details.
How do guests contact you?
Through the booking platform's messages, by email, by phone or on WhatsApp.
MORE SERVICES
More services for owners
Every service below is part of how we run the homes we manage. See all our services for owners, or the local detail for Airbnb management in Cardiff and Airbnb management in Newport.
Keysafes, KeyNest and a new code after every stay.
A clean after every stay, to a hotel housekeeping checklist.
Hotel-grade linen and towels from our laundry partner.
Toiletries and everyday essentials, restocked at every turnover.
A professional shoot and listings written room by room.
Prices reviewed every day, on every channel in your plan.
Your home's own brand, guest area and local recommendations.
Airbnb, Booking.com, Vrbo, Plum Guide and guesture.co.uk.
Talk to Pedro about looking after your guests
Tell us about your home. Pedro or a member of the team will call you back to arrange a visit and a pricing analysis.
An estimate from comparable homes, not a guarantee of income. Office: 029 2120 0119 · owners@guesture.co.uk