Meet Nia – Guest Experience & Local Insight at Guesture

Pedro Reis
Dec 18, 2025
2 min read

When you stay with Guesture – The Hosting Experts, you’re not just booking a property in Cardiff or Newport. You’re stepping into a carefully prepared home, supported by a team that understands the area and values thoughtful hospitality.

Behind the tone of our welcome guides, local recommendations, and guest communications is Nia — supporting our guest experience across South Wales.

A Local Perspective on Cardiff & Newport

South Wales has its own rhythm.

From the independent cafés of Pontcanna to waterfront walks in Cardiff Bay, from city-centre apartments in Newport to peaceful parks and river views — knowing the area makes a difference.

Nia is Cardiff-based and brings a strong understanding of the local lifestyle, helping shape the recommendations and guidance we provide to guests staying in:

Cardiff city centre
Pontcanna
Cardiff Bay
Newport city centre
Surrounding South Wales areas

Her role focuses on ensuring our local content feels natural, relevant, and genuinely helpful.

What Nia Does at Guesture

At Guesture, every role is clearly defined.

Guesture was founded and is led by Pedro Reis, who oversees:

Property onboarding
Landlord relationships
Operational systems
Pricing strategy
Quality standards

Nia supports the guest experience and communication side of the business, helping to:

Refine welcome guides
Contribute to blog content
Shape local recommendations
Ensure messaging remains clear and welcoming
Maintain consistency across our hosted homes

Her contribution helps keep the guest-facing experience personal, calm, and well-structured.

Why Guest Experience Matters in Short-Term Rentals

Short-term accommodation in Cardiff and Newport has grown significantly in recent years. But growth doesn’t automatically create quality.

At Guesture, we believe guest experience is built through:

Clear arrival instructions
Transparent communication
Thoughtful presentation
Accurate listing descriptions
Responsive support

Nia’s involvement ensures that our communication never feels generic — especially for guests visiting South Wales for:

University placements
Hospital work
Corporate stays
Relocation
Weekend breaks

Locally Hosted, Professionally Managed

Guesture combines operational structure with a human approach.

Properties are professionally managed, but they are not treated as anonymous units. Each home is prepared with intention and clear standards.

With Pedro leading operations and Nia supporting guest communications, Guesture continues to grow across Cardiff and Newport while maintaining a consistent hosting experience.