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Hosting Redefined: What to Expect from Guesture Experts

  • Writer: Pedro Reis
    Pedro Reis
  • 3 days ago
  • 4 min read

Guesture in Action – What Can You Expect from Our Hosting Experts?



A name is one thing. Living up to it is another.


So what does Guesture look like in action?


What exactly do we do – and what can you expect, whether you’re staying with us or entrusting us with your property?


This post is here to answer just that.


Because Guesture isn’t just thoughtful in theory. It’s thoughtful in practice. Every day. In every detail.


an exterior of a property managed by Guesture showing comfortable chairs and a table in a small garden space

Continuity You Can Rely On


The qualities you’ve come to trust remain at the heart of everything we do. From seamless check-ins to spotless homes, prompt responses, and warm, personal touches – none of that is changing.

We’ve built our reputation on being dependable and detail-oriented, and under Guesture, that won’t just stay the same – it will get even better.


Hospitality That Goes Beyond


Guesture isn’t just about providing a service; it’s about creating meaningful connections. Expert hosting is a human craft, and we’re proud to have a team that cares as much about the people as they do the places.


Whether it’s the cleaner who ensures every corner sparkles, the team member who answers a late-night query with empathy and speed, or the host who places a thoughtful welcome note, every action reflects our belief in thoughtful hospitality.


For Our Guests: A Stay That Feels Personal


At Guesture, we don’t believe in “just accommodation.”

We believe in experience – one that’s seamless, comfortable, and rich in local character.


Here’s what that means in real terms:


  • Spotless homes, always

    We have a zero-compromise approach to cleanliness, led by trained and trusted local teams.


  • Beautifully prepared spaces

    Every detail matters. From crisp linens to hand-selected décor, each property is designed with care and functionality. Our properties are thoughtfully prepared to feel like a home – not just a place to sleep.


  • Tailored digital guidebooks

    We go beyond the basics. Every guest receives access to a personalised guide full of local recommendations – not generic lists, but thoughtful suggestions based on experience and proximity.


  • Guest portal access

    Staying with us is easy. Our online guest area is easy to use and full of everything you need – check-in instructions, Wi-Fi info, house manuals, local contacts, and more.


  • Real-time communication

    Hospitality is about being present when you need us. Whether it’s a question, a request or an unexpected need, we reply fast – usually within minutes.


We want every guest to feel they’ve been expected – not just accommodated.


guests are dining happily in a vacation home


For Our Property Owners: A Professional, Caring Partnership



We treat every home in our care as if it were our own.  Your property isn’t just another listing – it’s a space we’re proud to represent and protect.


That means protecting its condition, maximising its income potential, and ensuring your peace of mind.


Here’s what we offer:


  • Complete property setup

    From design consultation to professional photography, listings and pricing – we take care of everything from the start. Whether your property is already established or just coming onto the market, we ensure it’s showcased in the best possible light to attract high-quality bookings.


  • Guest screening & communication

    We handle all messages, bookings, ID verification, and arrival instructions, ensuring only suitable guests enter your home. Our established processes ensure your property is reserved only by guests who respect your space.


  • Dynamic pricing & marketing

    Our strategy optimises visibility and revenue across over 300 platforms – from Airbnb and Booking.com to niche travel sites.


  • Direct booking support

    We actively drive traffic to our website and social channels, helping secure commission-free bookings and repeat stays.


  • Detailed cleaning and maintenance

    Managed by our own team and partners, with ongoing quality checks and issue reporting after every stay.  Our proactive approach ensures any potential problems are addressed swiftly, protecting the long-term value of your investment.


  • Performance reporting

    Transparent monthly updates so you always know how your property is performing. From occupancy rates to revenue breakdowns, we provide clear insights into your property’s success, helping you stay informed without needing to manage the details yourself.



You don’t need to be involved in the day-to-day – that’s our job.

But if you ever want insight, updates, or suggestions, we’re always just a call or message away.


What Stays the Same, and What’s Getting Even Better



If you’ve worked with us before under the AirFreedom name, here’s what we want you to know:


  • We’re still the same team, with the same heart, and the same standards.


  • The level of care hasn’t changed – it’s deepened.


  • The name may be new, but our attention to detail, our local presence, and our guest-first mentality are exactly what they’ve always been.



What’s changing is the clarity of our message.

Guesture reflects who we are more honestly. It speaks to what our guests feel – and what our partners trust us to deliver.

It captures the thoughtfulness behind every interaction and every decision, making our vision clearer to all who engage with us.


Hosting, Thoughtfully


At Guesture, we believe thoughtful hosting doesn’t mean perfection.


It means presence. It means care. It means putting in the extra thought so our guests don’t have to.


And thoughtful hosting doesn’t stop at the front door.


a person choosing a colour palette for house decoration

It extends to the way we manage every home. From ensuring properties are impeccably cleaned and beautifully presented, to providing clear, accessible information and support throughout every stay, we aim to create environments that feel effortlessly welcoming.


We understand that thoughtful hosting isn’t just about delivering comfort; it’s about creating connections.

It’s the little moments – a handwritten note, a local recommendation tailored to the guest, or a speedy response to a midnight question – that make our service stand out.


This approach requires dedication, consistency, and a commitment to improvement. It means listening to feedback, learning from experience, and always seeking ways to enhance what we do.


And that’s what you can expect from us.

Every booking. Every stay. Every home.


Because at Guesture, hosting isn’t just a service – it’s a promise. A promise to care, to connect, and to exceed expectations at every opportunity.



Pedro and Alina Reis

Guesture – Hosting, Thoughtfully.





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About

Guesture | Guesture (formerly AirFreedom) offers short-term rental and Airbnb property management services in Newport, Cardiff and Bristol. We specialise in fully serviced apartments, direct guest communication, and hands-on hospitality. Founded by Pedro and Alina Reis, Guesture continues the award-winning service previously known as AirFreedom.

Payment methods

Pay any way you choose, we support all payment options.

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S4C logo representing AirFreedom’s partnership in providing accommodations for S4C, a Welsh television channel.

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Contact Info

A: 16 The Oliver, Newport
P: 02921200119
E: Pedro.Reis@AirFreedom.net

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Guesture Ltd. – formerly AirFreedom - © 2018 - 2025

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