Award-Winning Technology Behind the Guesture Experience

At Guesture, we often talk about "care through order." To us, that means more than just a perfectly made bed or a spotless kitchen (though we are quite obsessed with those!). It means ensuring that every part of your journey—from the moment you book to the moment you leave—is seamless, intuitive, and entirely stress-free.

I’ve always believed that the best hospitality happens when you don’t have to think about the logistics at all. You should be thinking about which Welsh coastal path to walk or which boutique in the Royal Arcade to visit next, not worrying about how to find your check-in instructions.

That is why I am so incredibly proud to share some news regarding the technology we use to power our guest experience.

World-Class Excellence at Your Fingertips

We’ve always been selective about the tools we use to manage our properties.

We don’t just want "functional"; we want the best in the world.

Recently, the software platform we use to manage our guest communications and digital guides swept the board at the 2026 Hotel Tech Awards.

While the names of software might not mean much when you’re looking for a cosy place to stay, the results certainly do. The platform we’ve chosen for you was named:

• Best Guest App (for the third year in a row!)

• Best Mobile Ordering & Room Service (for the second year running)

• Top 10 Hotelier’s Choice Awards

• Top 10 Best Places to Work

  
  

What This Means for You

When you stay at a Guesture property in Cardiff, Newport, or across South Wales, this award-winning technology is working quietly in the background to make your stay better.

• A Seamless Digital Concierge: Our guest app—voted the best in the world—gives you everything you need on your own device. No clunky paper folders; just instant access to check-in details, WiFi codes, and my hand-picked local recommendations.

  
  

• Effortless Extras: Need a late checkout or want to book a mid-stay clean? Because we use the "Best Mobile Ordering" software, you can request these services with a few taps, leaving you more time to enjoy your morning coffee.

  
  

• Reliability You Can Trust: Being a "Hotelier’s Choice" winner means the global hospitality community trusts this tech to be reliable. For you, that means no broken links or missing information—just the "order" we promise.

  
  

Technology with a Human Heart

Technology is wonderful, but at Guesture, it’s always balanced by our personal touch. Pedro ensures the backend is running with military precision, while I focus on the "warmth"—ensuring the content within that award-winning app feels like a message from a local friend.

We invest in the world’s best software because we believe our owners’ properties and our guests’ holidays deserve nothing less. It’s about elevating the short-stay experience in Wales to a global standard.

Whether you're visiting for a rugby weekend or a quiet business trip, you can rest easy knowing you have the world’s best guest technology in your pocket, and our team right by your side.

Supporting Our Team, Too

One of the awards we value most is Top 10 Best Places to Work.

Great guest experiences start with well-supported teams. Using software that’s intuitive, reliable, and respected in the industry means our team can work efficiently without stress or confusion. That translates directly into better service for our guests and better long-term outcomes for our property partners.

Quietly Raising the Standard

Awards don’t change how we host — but they do reinforce that we’re on the right path.

By combining award-winning technology with thoughtful design, professional cleaning, and attentive hosting, we’re able to deliver stays that feel effortless for guests and reliable for owners.

That’s what Guesture is about:

Not loud innovation.

Not overcomplication.

Just well-considered systems, working quietly, to support genuinely great stays.

If you’re a guest, we hope you simply enjoy the ease.

If you’re a property owner, this is part of how we protect your asset and your reputation.

Everything else follows.

Warmly,

Nia | Your host