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What a Professional Guest Check-In Process Actually Looks Like in 2026 | Guesture
The check-in process is the most critical operational moment in any short-term rental. Get it right, and you've set the tone for a five-star review. Get it wrong, and you're managing complaints before the guest has even unpacked. After managing thousands of arrivals across our portfolio in Bristol, Cardiff, Newport, and throughout Wales, I've seen every variation of the check-in experience — from the sublime to the catastrophic. The difference between amateur and professional
Pedro Reis
Feb 1912 min read
8 Years, 6 Years Unpaid, Zero Shortcuts: Introducing Pedro Reis - The Hotel Manager Who Built Wales' Most Selective Vacation Rental Company
The Hotel Manager Who Built Guesture: 6 Years Unpaid
The Cardiff Visitor Levy Explained: What It Means for Your STR Income
Cardiff's visitor levy is now in force. If you own a short-term rental in Cardiff, here is exactly what it means for your income, your pricing, and your compliance obligations.
Cardiff Visitor Levy 2027: What It Means for Guests and Property Owners
Cardiff's Visitor Levy starts on 1 April 2027 at £1.30 per person, per night. Pedro Reis of Guesture explains the rates, exemptions, key dates and what guests and property owners need to do.
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