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Guest Communication Excellence for 5-Star Reviews | Cardiff Airbnb Guide | Guesture
Great communication is the simplest way to protect your reviews and prevent avoidable issues. From fast enquiry replies and clear pre-arrival guidance to mid-stay check-ins and structured complaint handling, consistent messaging sets expectations and builds trust. This guide shares a practical communication timeline, ready-to-use templates, automation tips, and a review strategy to help you deliver calm, professional 5-star stays every time.
Pedro Reis
Jan 251 min read
8 Years, 6 Years Unpaid, Zero Shortcuts: Introducing Pedro Reis - The Hotel Manager Who Built Wales' Most Selective Vacation Rental Company
The Hotel Manager Who Built Guesture: 6 Years Unpaid
The Cardiff Visitor Levy Explained: What It Means for Your STR Income
Cardiff's visitor levy is now in force. If you own a short-term rental in Cardiff, here is exactly what it means for your income, your pricing, and your compliance obligations.
Cardiff Visitor Levy 2027: What It Means for Guests and Property Owners
Cardiff's Visitor Levy starts on 1 April 2027 at £1.30 per person, per night. Pedro Reis of Guesture explains the rates, exemptions, key dates and what guests and property owners need to do.
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